FAQ

  • Refunds & Cancellations

    We have a 7 days notice refund policy. If you would like to cancel a service you have booked please get in touch with us here and we will get back to you regarding your cancelation or refund.

    If you do not give us enough notice before your booking we will unfortunately not be able to issue a refund.

    We are happy to discuss refunds or cancelations with you so please reach out if you have any unforeseen circumstances that interfere with your booking.

  • What if I don't want my pets to interact with your dogs?

    As stated on our services page we own two well behaved and trained dogs that sometimes accompany us on our house and pet sitting bookings.

    We are more than happy to keep them separate from your pets and property in our motorhome which is how we travel to each booking.

    We can also manage bookings where we are not accompanied by our own dogs, if clients prefer.

    Please let us know your preference during our call to discuss your booking.

  • Booking a House sitting service:

    Please call us on 07747 755577 to discuss your requirements.

  • Booking a Pet sitting service:

    Our Pet sitting service includes House sitting.
    Please call us on 07747 755577 to discuss your requirements.

  • Additional Grounds keeping services

    When booking a house sitting or pet sitting we offer grounds keeping and gardening services at a rate of £10 per hour.

    We will be in touch with you once you have booked with us to discuss what grounds keeping you would like and for how many hours.

    If you require more than 1 hour of work we are happy to settle that extra payment with you during this discussion or upon our arrival at your property.

    Please call us on 07747 755577 to discuss your requirements.

  • Additional Laundry services

    When booking a house sitting or pet sitting we offer Ironing and laundry services at a rate of £10 per hour.

    We will be in touch with you once you have booked with us to discuss what Laundry or ironing you would like and for how many hours.

    If you require more than 1hour of work we are happy to settle that extra payment with you during this discussion or upon our arrival at your property.

    Please call us on 07747 755577 to discuss your requirements.

  • Do you have liability insurance?

    Yes, we are happy to provide copies of our insurance policies on arrival or via email.

    Just contact us via email or we can discuss this during our call once you have made a booking and we will be happy to provide this information.